Terms and Conditions/Privacy Policy

PAYMENT: Payment through PayPal is fast, secure and protects everyone. The sooner payment is received and cleared, the sooner we can send your items to you.

If you don't have a PayPal account, don't worry; you can still pay via the service using a debit or credit card. Just click on the ‘Pay Now’ button. Scroll down and you’ll see the option to pay with a credit or debit card WITHOUT having to sign up for a PayPal account.

POSTAGE & PACKAGING: Most of my mosaics are rather heavy when suitably wrapped for shipping. I ship mainly by courier and please allow 3-5 working days. If you require your item sooner, please contact me for a revised price.
I always obtain proof of posting.

UK shipping prices for Mainland only; Please note that shipping costs are approximate. Some areas that are considered 'Remote' may incur an additional charge. Please contact me first if you think this may apply to you. Thank you.

All Items will be well wrapped using new and recycled materials. I shall endeavour to send within 1-2 days of payment, with the exception of Custom Orders for obvious reasons.

INTERNATIONAL SHIPPING: Please contact me for an individual quote due to weight, and please bear in mind that any duties or taxes will be the responsibility of the purchaser.

RETURNS AND EXCHANGES: Our products are made using quality materials and to a high standard. If for any reason you are not happy with your purchase, you may return it within 14 days of receipt (in its original condition and packaging) for a full refund via PayPal or exchange. In this instance please contact us by email by clicking the link below.
Please note that unless faulty or not as described return postage costs will be the responsibility of the buyer.

CUSTOM ORDERS: Please contact me to discuss your requirements and a I will provide a sketch and description of the materials, size, colours and time scale for your piece.
I shall also provide you with costing for the item and the shipping charge. 
PLEASE NOTE: Custom Orders are non-refundable and cannot be returned unless faulty.

Any items lost in transit will be fully refunded.
In the rare instance that items arrive damaged, please contact us as soon as possible using the link below..

*These products are unsuitable for children.*

PRIVACY
GPDR COMPLIANCE: from 25th May 2018

I Funky Mosaics am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will require your name, delivery address and email address. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button, I will receive your email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

Any questions please don't hesitate to contact me. Thank you for your interest.